Frequently Asked Questions

 1. Do you have hidden costs?
Never. All charges are detailed clearly in your guaranteed price quote. 

2. What's included in my price?
Door to door delivery service, padding and wrapping of all furniture, basic disassembly and reassembly of furniture items as needed. Loading and unloading of your items, fuel, taxes, basic insurance, and materials.

3. Do you have a minimum charge?
Yes. It is standard in the moving industry to have a minimum charge. For exact rates, please contact our office.

4. What type of payments do you accept?
We accept cash, credit/debit cards (Visa, MasterCard, Discover), direct deposit, Venmo , and wire transfer.

5. Do I have to pay to have items disassembled/reassembled?
Basic disassembly and reassembly of all furniture is included in your move at no additional cost.

6. Is there a fee to change my pick up date or time?
No. Based on availability, you can change your pick up date and time without incurring any fees as long as you provide enough notice. 

7. Do you charge extra for weekend moves?
No. The rate is the same for weekdays and weekends. 

8. My company is paying for my move. How do they pay?
We do offer corporate billing. A receipt will be provided for you and your company. 

9. How much do I pay at pick up?
50% of your payment is due at pick up for long distance moves only. 

10. When is my balance due?
Your balance is due upon delivery. You can pay by cash, credit/debit cards (Visa, MasterCard, Discover), direct deposit, Venmo , and wire transfer.

11. Should I tip my movers?
You are not obligated to tip, although it is customary within the moving industry and is greatly appreciated. Amounts range anywhere from $20 - $100 each, depending on your appreciation of the person's work quality and move size. Some clients will tip 15-20% of their bill. Our employees work fast and efficiently for our customers and enjoy the smile and thank you after each job. Never feel pressured to give a tip. 

12. Can someone else pay for my move?
Yes, but in order to do so, the original cardholder needs to sign a credit card authorization form.

13. Can I use a different credit/debit card other than my own?
Yes, but in order to do so, the original cardholder need to sign a credit card authorization form.

14. My box count has changed since I received and signed my initial estimate. Do I have to pay the same amount as my initial estimate shows?
No. Eventually, you only pay for the actual items we load up on move day. The estimate is based on the items you have listed at the time of our in home or over the phone survey. You should update your inventory as many times as you need, until it details your actual inventory.

15. Why volume is better than weight as a move pricing method?
When given an estimate, volume(cubic feet) can be seen by the eye and be measured on the spot, you simply see the furniture, but weight cannot. All estimates are done in cubic feet because this is the most accurate way to estimate Volume based quote are finalized at pick up weight based quotes can be weighed (and re-weighted) and can change even at delivery end. Clients have more control of saving money by condensing, disassembling and packing their furniture and belongings. Regardless of the system a moving company uses always be sure to get an accurate list of items, our quote guarantees a not to exceed amount for that list. (removing any concern of unnecessary charges)